Don't Do It Yourself

My Honest Review of Textedly

SMS marketing has become one of my favorite ways to connect with clients and employees.

Our Favorite SMS Marketing Software

Our Rating – 4.9/5

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TextMagic has the best overall pricing and the most intuitive platform to send and receive marketing text messages to your customers.

  • No development experience required
  • 2-way communication and mass texting
  • Import contacts in seconds
  • Pay as you go pricing

As I’ve tried out dozens of SMS marketing tools, I’ve uncovered how important it is to choose the right platform.

Textedly provides businesses with everything they need to craft their ideal text message marketing campaigns.

After testing out Textedly for my business, I’ve learned everything you need to know about this platform.

In this review, I share my experience and highlight the features, pros, and cons of Textedly so you can determine if it’s best for you.

Key Takeaways – Our Thoughts

  • Textedly is a well-known text message platform that businesses can use to send out mass texts to customers and employees.
  • You can integrate Textedly with many other business software tools, which is incredibly convenient for restaurants, gyms, hotels, real estate professionals, and many other businesses.
  • Compared to other services, Textedly is incredibly affordable (starting at $24/month). It’s also easy to use and includes helpful custom templates.
  • The main downside is that the annual payment structure is not as flexible for quickly growing businesses.
  • Overall, I had a great experience with Textedly and recommend it as a quality option for SMS marketing.

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My Honest Review of Textedly

Textedly Overview


What is Textedly?

Textedly is a cloud-based mass text messaging service that offers businesses the ability to send out a large number of messages to existing and potential customers and clients.

Textedly can be used to send all sorts of text messages including:

  • order updates
  • automated messages
  • payment reminders
  • Schedule reminders
  • any other text messages businesses may need to send to a large number of people.

Textedly offers users access to a complete and comprehensive overview of analytics so that companies can see how well their SMS and MMS messages are doing. They offer a wide variety of other unique services, all conveniently accessible through their simple, straightforward dashboard page.

This software is also useful for internal and business-to-business communication making it the perfect solution for all of a company’s communication needs.

How Does Textedly Work?

Once an account has been created and a unique 6-digit phone number has been generated, users can access Textedly’s services through their browser on their computer or phone. From there, they can see a list of tasks that you have available from small tabs on the side of the screen. Tabs include items like:

  • Subscribers—Users can see their contacts and add new ones to the list.
  • Messages—Users can see messages they have sent as well as view templates and create new messages to send now or schedule for a later time.
  • Keywords—Keywords are how users can confirm consent from those receiving texts. These are words that allow people receiving texts to “opt in” to the text messaging service. This is also where users will create an introductory welcome message for new text recipients.
  • Reports—This is where users can access comprehensive analytics to see how many new prescribers they are getting, total SMS sent, new keywords created, and subscribers lost.
  • Help Center—This is where you can get in touch with their customer support service 24/7 as well as access answers to troubleshoot common issues other users have had.

Textedly offers a wide range of SMS services, allowing users to send everything from appointment reminders to an outbound and inbound media messaging option and even text-to-vote poll services.

Textedly SMS Applications

The software also allows users to integrate the service with other commonly used business softwares including, but not limited to:

  • Slack
  • Salesforce
  • HubSpot
  • Zapier
  • Shopify
  • MailChimp
  • Google Calender, Sheets, and Docs
  • WordPress
  • Twitter
  • Microsoft Teams

Who Uses Textedly?

Textedly’s affordable pricing plans and easy-to-use interface make it a great option for businesses both big and small across numerous industries. Some of the specialized business-related SMS services they offer tailor to industries including:

  • Restaurants
  • Spas
  • Hotels
  • Nonprofit Organizations
  • Gyms
  • Pizza
  • Real Estate
  • Religion
  • Retail Stores
  • E-Commerce
  • Political

A few large companies that use Textedly include:

  • Chick-fil-A
  • GoDaddy
  • UPS
  • American Heart Association
  • The Yankees

Though messaging customers and clients is what customers immediately think of as Textedly’s typical use, it also doubles as an incredibly powerful tool for recruiters to get in contact with candidates and easy communication for internal business processes.

How Much Does Textedly Cost? (Textedly Pricing)

For many small business owners, cost is a huge part of what they take into consideration when choosing an SMS marketing company. So just how much does Textedly charge for its services?

Textedly offers a few different price points that each include different features. After a 14-day free trial that includes 50 free messages and 1 free keyword, companies can choose one of seven different plans offered by Textedly.

All plans include free incoming text messages. These options (if billing annually) are:

Plan Name

Monthly Cost (Billed Annually)

# Custom Keywords


Each of these plans is billed annually, meaning companies will pay for a full year of services at a time and purchase more messages as needed throughout the month.

They do offer services on a pay-each-month basis, but you get 20% more messages when you sign up for annual billing instead.

Textedly Review

Overall, Textedly is a good choice when it comes to SMS marketing software. It’s user-friendly, easy to get started, and effective across the board for a variety of different industries.

Not only is it a great way to reach out to customers and clients, Textedly is also helpful for recruiters getting in contact with candidates and new hires.

Textedly SMS Services

On top of covering the basics successfully, Textedly offers a variety of services and features that set them apart from other companies. Some of these unique features include:

  • Mass Group Texting
  • Ability to Send Longer Texts (over 300 characters)
  • Two-Way SMS
  • Unlimited Subscribers for All Price Plans
  • Accessibility from the User’s Phone
  • Voice Services
  • Two-Factor Authentication
  • Automatic Replies
  • Instagram Texting

Pros: Here’s what I like about Textedly

  • Affordable Pricing: Starting at $24/month, it’s a far more affordable option than many other similar services on the market, making it more accessible for owners of smaller businesses and freelancers.
  • Automatic text response services: These allow companies to get back to customers immediately without having to type up a new message.
  • Custom templates: Users also enjoy the custom templates offered and the ability that Textedly gives them to schedule mass messages ahead of time.
  • App Integrations: Another huge plus to Textedly’s software is how compatible it is with so many different apps. By easily connecting Textedly to other software that your company already uses, you can make sure that things run more smoothly and cohesively with regard to communication.
  • Customer Service: Lastly, many folks love the 24/7 customer service provided. They feel confident that they will be taken care of at any hour of the day, no matter what help they may need.

Cons: Here are the only things I don’t like about Textedly

  • Requires annual payment: The biggest issue that I have with Textedly is that you have to pay for a full calendar year upfront. It can be difficult to upgrade services if your business grows which is an issue for companies as their need for text messages increases.

Textedly User Reviews and Ratings

Generally, people seem to have had a similar experience as I did with Textedly. The customer reviews are very positive overall, earning Textedly 4.7 stars on Trustpilot.

Here’s what customer Rone Lewis said about his experience:
Textedly User Reviews and Ratings

A few of the top positive things that users mention in their reviews include:

  • Easy user interface
  • Reliable customer service
  • Excellent value compared to other mass texting services
  • Helpful tag system to segment messaging groups

Of course, there are a few negative reviews or complaints that tend to mention:

  • Bad experiences with customer service
  • Technical issues
  • Delays in approving A2P 10DLC Sole Proprietor Campaign Registration

Textedly Alternatives

Still looking for a reliable SMS marketing solution?

Compare Textedly with other providers. Check out our detailed guide and get our recommendation on the best SMS marketing software.

You might’ve decided that Textedly isn’t quite right for you. In that case here are a few other Textedly alternatives that could better suit your needs:


Best for

Price Range (Monthly)

Top Feature



TextedlyBusinesses needing mass texting with analytics$24 - $350Mass group texting, two-way SMSAffordable, automatic responses, wide app compatibility, 24/7 serviceFull year payment upfront, limitations for growing businesses
SimpleTextingEngaging customer interactions and campaignsCustom (Based on additional research)Two-way texting, SMS campaignsUser-friendly, cost-effective, excellent support, app compatibilitySmall character limit, costs extra to add team members
ClickSendVersatile communication across SMS, MMS, voice, etc.Custom (Based on additional research)Versatile communication optionsPay-as-you-go pricing, lenient refund policy, external and internal communicationReporting could be improved, campaign setup issues
TextMagicSmall businesses seeking easy integration with toolsCustom (Based on additional research)Comprehensive SMS marketing toolsScalable pricing, no monthly plan, extensive API tools, subaccountsCan get pricey with large volume of texts, lacks pricing tiers
SalesmsgTeams requiring shared inboxes and collaboration $35 - $300+Shared inboxes, team collaborationEasy setup, team sharing, extensive resources, auto-reply systemMobile app issues, static SMS and MMS prices, simplistic design
HeymarketRetail and service industries for customer engagement$59 - CustomShared inboxes, collaborative toolsTeam-focused features, easy UI, integrations, campaign managerFeatures locked in expensive plans, lacks resources, not optimized for multiple languages
TwilioDevelopers and large enterprises for custom solutionsPay-as-you-go, $0.0075/msgProgrammable APIs for customized communicationVersatile APIs, scalable pricing, extensive resources, supports many languagesGeared towards developers, steep learning curve, cumbersome UI
EZ TextingMarketing campaigns needing multimedia messaging $24 - $299MMS messaging, user-friendly UIFlexible pricing, MMS capabilities, intuitive UI, integrationsAdditional costs for keywords/numbers, less functional mobile app, US/Canada only
Mobile Text AlertsBoutiques, real estate, retail, etc.$19 - $1,299Easy setup, mobile app, integrationsQuick setup, convenient mobile app, experience, integrationsCharacter limit issues, MMS counts as 3 messages, lacks personalization

SMS marketing is a valuable strategy for any business regardless of size. Consider things like budget, use case, customer base, delivery speed, and customer support to find the right SMS marketing platform for your company.

Is Textedly Worth It? The Final Verdict

Based on my experience, Textedly is worth it for businesses seeking an affordable SMS platform. It’s incredibly simple to set up and use, yet has helpful features and analytics.

My favorite SMS marketing software is still TextMagic, but Textedly is another solid option. It’s incredibly cost-effective if you pay annually, but of course that does restrict its ability to adapt to changing business needs.

Step up your business’ communication game by checking out Textedly. Start with their free trial to see if it’s a good fit!

Frequently Asked Questions

What is the difference between SMS and MMS?

SMS refers to text messages that only include words and characters. MMS refers to messages that include forms of media like pictures, links, videos, and emojis. Read more about SMS vs MMS.

Why use an SMS marketing service?

Keeping up with sending out hundreds or thousands of texts each day is a full-time job that requires a lot of energy and effort. SMS marketing tools make everything easier so you can focus on your company.

Do customers respond well to SMS marketing?

Yes. In fact, around 85% of people say they prefer receiving texts over email or phone call, and this translates into the marketing field as well.

Can you pay per for Textedly month instead of annually?

Yes, but you get 20% more messages per month when you pay annually.

Do I have to enter my credit card information for Textedly’s free trial?

No, you simply sign up, use the service, then enter payment information if you decide to continue using Textedly.