Rashida BealStreamline construction industry communication with SMS. Text messages are a fast, simple way to communicate with anyone you need to for a project.
How exactly can you best use SMS in construction?
We’ve got you covered with these top use cases and templates.
Best for Small Businesses
SimpleTexting
- Easiest platform to use
- Have two-way conversations with customers
- Good customer support & resources for beginners
Best for Medium to Enterprise
Textmagic
- Easily scale up or down with pay-as-you-go pricing
- Convert emails into SMS with their "Email to SMS Gateway"
- Team-sharing function for easy collaboration
Most Integrations
Mobile Text Alerts
- Affordable monthly starting cost of $20 (paid annually)
- 5,000+ integrations with Salesforce, HubSpot, Mailchimp, and more
Table of Contents
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Ways to Use SMS Marketing in Construction Video
When & How to Use SMS in Construction
Contractor and Employee Communication
Streamline internal communication with convenient SMS to keep everyone informed. Use it for updates, reminders, and scheduling. For example, Use SMS to notify workers of changes in their work schedule, including shift changes, site visits, or unexpected delays.
Try out these simple templates:
- Shift Change Notification
- Hi [Employee's Name], your shift for [Date] has been changed to [New Shift Time]. Please confirm your availability. – [Your Company Name]
- Equipment Maintenance Alert
- Hello team, the [Equipment Name] is due for maintenance. Please ensure it's available at [Location] on [Date] for servicing. – [Your Company Name]
- General Announcement
- Good morning team! Just a quick update: [Brief Announcement or News]. Please acknowledge this message when you read it. Thanks! – [Your Company Name]
- Site Visit Reminder
- Friendly reminder: You have a site visit scheduled for tomorrow at [Site Location] at [Time]. Please make sure you're prepared. – [Your Company Name]
Safety Reminders
Send safety reminders and guidelines to employees to promote a culture of safety on construction sites. This ensures everyone knows critical safety information, helping reduce the chances of accidents and injuries.
Here are some templates to consider:
- Daily Safety Reminder
- Safety first! Always wear your personal protective equipment (PPE) on the construction site. It's your shield against accidents. – [Your Company Name]
- Equipment Safety Tips
- When operating heavy machinery, remember to follow safety protocols. Check equipment, maintain safe distances, and communicate with your team. Stay safe! – [Your Company Name]
- Fall Prevention
- Prevent falls! Use fall protection gear and secure ladders. Always be aware of your surroundings, especially when working at heights. Safety saves lives. – [Your Company Name]
- Emergency Evacuation Concerns
- Tomorrow at [Time], we'll conduct an emergency evacuation drill at [Site Name]. Please participate and familiarize yourself with the safety procedures. – [Your Company Name]
- Report Safety Concerns
- Your safety matters. If you notice any safety hazards or have concerns, report them immediately to your supervisor or safety officer. Together, we make the workplace safer. – [Your Company Name]
Alerts and Emergency Information
Send weather updates to the construction team to prepare for adverse conditions or potential delays. In the event of an emergency, such as a safety incident or site security breach, use SMS to inform all necessary personnel and authorities quickly.
Use these templates to streamline SMS:
- Weather Update
- Weather Alert: Heavy rain is expected at [Site Location] tomorrow. Prepare accordingly and ensure safety measures are in place. – [Your Company Name]
- Storm Warning
- Emergency Alert: A severe storm is approaching [Site Name]. Secure equipment, evacuate the site, and follow emergency procedures immediately. – [Your Company Name]
- Security Breach Alert
- Security Alert: There has been a security breach at [Site Name]. Please lock down the site and contact security personnel immediately. – [Your Company Name]
Payment Information
Reduce the chances of missed or late payments with simple reminders. Send out payment information to customers, including the amount due with a cost breakdown. Remind them with a simple text and even streamline payment by including the payment link.
Here are a few helpful template ideas:
- Payment Reminder
- Hello [Customer's Name], this is a friendly reminder that your invoice #[Invoice Number] is due on [Due Date]. The total amount due is $[Amount]. You can make a secure payment online here: [Payment Link]. Thank you for your prompt payment! – [Your Company Name]
- Overdue Payment Reminder
- URGENT: Your invoice #[Invoice Number] is now overdue. Please make payment of $[Amount] immediately to avoid further action. Pay securely online here: [Payment Link]. – [Your Company Name]
- Payment Confirmation- Completed Payment
- Receipt: Your payment of $[Amount] for invoice #[Invoice Number] has been received and successfully processed. Please retain this message for your records. – [Your Company Name]
- Payment Dispute Resolution
- Dear [Customer's Name], we have received your inquiry regarding invoice #[Invoice Number]. Our team is investigating, and we will get back to you shortly with a resolution. Thank you for your patience. – [Your Company Name]
Real-Time Project Updates for Customers
Keep customers in the loop about the progress of their projects. Let them know which steps you’re working on and share any important updates. This is a simple way to help them feel at ease and confident in your work.
Try out these template options:
- Project Start
- Hello [Customer's Name], we're excited to inform you that work on your project has officially begun. Our team is now focused on [Brief Description of Initial Steps]. We'll keep you updated throughout the process. – [Your Company Name]
- Project Milestone
- Good news! We've reached a significant milestone in your project. [Brief Description of Milestone]. We're on track and committed to delivering exceptional results. – [Your Company Name]
- Weekly Update
- Weekly Progress Update: Our team has completed [Percentage]% of the work on your project. We're making steady progress and look forward to the next steps. – [Your Company Name]
- Unexpected Delay Alert
- Important Update: Due to [Reason for Delay], there will be a slight delay in the project timeline. We apologize for any inconvenience and are working diligently to mitigate the delay. – [Your Company Name]
- Project Completion Notification
- Exciting news! Your project is now complete. We've achieved [Brief Description of Project Outcome]. Thank you for trusting us with your construction needs. – [Your Company Name]
Scheduling Reminders
Remind customers when their project will begin. This ensures they properly prepare and aren’t caught off guard. Send them reminders leading up to their appointment, helping to get them excited and encouraged leading up to it.
Consider these templates:
- Two-Week Reminder
- Hello [Customer's Name], just a friendly reminder that your construction project is scheduled to begin in two weeks on [Project Start Date]. We're excited to bring your vision to life! If you have any questions, feel free to reach out. – [Your Company Name]
- One-Week Reminder
- Hi [Customer's Name], the start of your construction project is just one week away! We can't wait to get started and deliver exceptional results. Please ensure everything is prepared. If you need assistance, don't hesitate to contact us. – [Your Company Name]
- One-Day Reminder
- Tomorrow is the big day! Our team is ready to kick off your construction project as scheduled. Please make sure everything is in order, and if you have any last-minute questions or concerns, feel free to reach out to us. – [Your Company Name]
Customer Communication
Communicate with customers via SMS for a fast, simple solution. Allow them to ask questions throughout their construction project, and send out any information they need to know-check-in to ask if they have questions, to share advice, and to request feedback.
Here are some helpful templates:
- Project Introduction
- Hello [Customer's Name], we're excited to begin your construction project! Feel free to reach out at any time with questions or concerns. We'll be checking in periodically to ensure everything is going smoothly. – [Your Company Name]
- Questions Check-In
- Hi [Customer's Name], it's been [Time Period] since we started your project. Do you have any questions or need updates? We're here to ensure your project is progressing as expected. – [Your Company Name]
- Tips and Advice
- Here's a construction tip: [Helpful Tip or Advice]. We hope you find it useful during your project. If you have more questions or need guidance, please let us know. – [Your Company Name]
- Feedback Request
- We value your feedback. Could you take a moment to share your thoughts on your construction project so far? Your input helps us improve. Click here to provide feedback: [Feedback Link]. – [Your Company Name]
- Project Completion and Follow-Up
- Great news! Your construction project is complete. We hope you're thrilled with the results. If you have any final questions or feedback, please don't hesitate to reach out. – [Your Company Name]
Best for Small Businesses
SimpleTexting
- Easiest platform to use
- Have two-way conversations with customers
- Good customer support & resources for beginners
Best for Medium to Enterprise
Textmagic
- Easily scale up or down with pay-as-you-go pricing
- Convert emails into SMS with their "Email to SMS Gateway"
- Team-sharing function for easy collaboration
Most Integrations
Mobile Text Alerts
- Affordable monthly starting cost of $20 (paid annually)
- 5,000+ integrations with Salesforce, HubSpot, Mailchimp, and more
Frequently Asked Questions
What are the use cases of SMS for Construction?
Construction companies can use SMS for employee scheduling, emergency alerts, project updates, customer communication, and more.
What is the best SMS tool for Construction?
Some of the best SMS tools for Construction include SimpleTexting, TextMagic, Mobile Text Alerts, and Omnisend.
What are the limitations of SMS for Construction?
The limitations of SMS for construction include limited message length, making it challenging to convey detailed information. There are also potential delays in message delivery, security concerns (as SMS can be vulnerable to interception), and difficulty in organizing and archiving messages for future reference. Using the right SMS tools can help mitigate some of these limitations.
Taylor Munsell
Claire Fountain
