The construction industry can get hectic. Whether you're building a house or a skyscraper, you'll be communicating with many different people, like contractors, architects, and clients.
In order to organize and streamline all the moving parts on a construction site, you should consider communicating through SMS. There are many benefits and features to SMS marketing besides just sending a simple text.
Here’s the how and where to use SMS software for construction.
Table of Contents
- 10 Best SMS Software for Construction
- 1. SimpleTexting
- 2. EZ Texting
- 3. Text Magic
- 4. Mobile Text Alerts
- 5. ClickSend
- 6. UltraSMSScript
- 7. Jobber
- 8. Assignar
- 9. Field Chat
- 10. Trumpia
- Other Uses for SMS Marketing
- What Is Text Messaging for Construction?
- What Are the Benefits of SMS for Construction?
- How Does Texting for Construction Work?
- Uses Cases of SMS in Construction
- How to Choose the Right SMS Software for Construction
10 Best SMS Software for Construction
These are the best SMS software services for construction companies.
Best mobile appLearn More
SimpleTexting’s SMS marketing service offers exactly what its name implies – simple, intuitive, and accessible text messaging features.
Construction companies can create a contact list of all customers and contractors and add pictures to their profiles. You can manage all customer and client data so that you can make sure who you’re talking to in your communication.
SimpleTexting allows users to facilitate two-way conversations without a hitch so you can stay in contact with your customers and your contractors, no matter the size of the project.
It also offers integrations with Mailchimp, allowing users to integrate their contacts from that service over to SimpleTexting.
Their mobile application allows construction companies to easily manage SMS campaigns conveniently from their phones if they don’t have access to a computer.
- Read out SimpleTexting Review
Best for small construction businessesLearn More
With plenty of integration options and reasonably priced packages, EZ Texting is our pick for smaller construction companies looking to test out the wonderful world of SMS marketing.
With a price point beginning at $19 per month (yeah, super affordable), with the option to purchase more SMS messages per month for a small fee, we find EZ Texting to be great for smaller businesses with tighter budgets who don’t necessarily need hundreds and hundreds of messages per month (although you will have the option to scale up as your business grows.)
Aside from affordability, EZ Texting is… well… easy to use.
I tried this one myself and I found it easy to sign up, pick a plan, and begin messaging customers. They have templates for everything from sign-up forms for new customers to the messages themselves. It’s also easy to generate a QR code, add pictures or videos to your text messages, and create shortcodes for users to opt-in or make use of special promotions.
- Read our EZ Texting Review
Best for enterprise construction businessesLearn More
With multiple options and features designed specifically for use by large enterprise businesses, Text Magic is our pick for large enterprise construction companies looking for an SMS solution.
Aside from offering a large variety of traditional SMS systems, Text Magic offers single sign-on features for enterprises. Any of your team members can use secure identity provider credentials to log on to your platform safely and manage messaging campaigns.
Another solution that is perfectly designed for large construction companies is advanced analytics and reporting which allows these construction businesses to keep track of how successful SMS campaigns are for them. Among other things, enterprise businesses can use audit logs, role-based access, and SSO features to keep track of SMS campaigns and save time doing so.
- Read our Text Magic Review
Best integrationsLearn More
The decade of experience that Mobile Text Alerts brings to the table means it has had plenty of time to improve on its practices and perfect SMS marketing.
With construction, customer satisfaction is important. Some of the customer support features Mobile Text Alerts offers include SMS options for reviews, feedback, and surveys so that you can gauge customer satisfaction with the quality of service and level of communication they receive.
Mobile Text Alerts has an easy-to-navigate dashboard that can be reached via the mobile app available for iOS and Android systems. This app also makes it easy to keep in communication with customers no matter where you are.
We love Mobile Text Alerts for all of the convenient integrations that they offer. With integrations for Zoom, Shopify, WordPress, Gmail, and more, you can seamlessly keep everything in one place.
- Read our Mobile Text Alerts Review
ClickSend has all of the integrations necessary to take care of all construction SMS needs.
Construction companies can manage different digital marketing campaigns through a cloud-based application, switching from email, text, fax, and even non-SMS channels like Facebook and WhatsApp on the fly.
Using their services, construction companies can set rent reminders with a short link to your payment platform, arrange appointments, alert customers of inspections or services, and have conversations with clients and contractors through two-way messaging.
You can also alert your customers of any seasonal specials you may have to increase customer retention.
- Read our ClickSend Review
Best self-hostedLearn More
UltraSMSScript was founded in 2012 and is an enterprise-level, self-hosted group text, and SMS marketing platform.
Though it is largely used by white label companies who resell the software as a part of their services, it’s a cheap SMS marketing software that construction companies on a budget can use to manage SMS communications to their customers, clients, and contractors.
Unlike other service providers, UltraSMSScript doesn’t have a recurring commitment. You pay a one-time fee for the software. Since they're linked directly to the text-messaging gateways, you only pay the wholesale cost of texts.
- Read our UltraSMSScript Review
With a variety of services all in one place and multiple features created specifically for construction, Jobber is a great full-service software option.
You can offer your customers a 24/7 client hub to keep them satisfied with communication options at all hours of the day, then track customer satisfaction through their CRM software.
Their SMS services include the ability to send quotes and estimates, payment reminders, and collect payment through text.
Jobber also has mobile apps for both iOS and Android systems so that you can communicate with clients, customers, and employees from any job site you may be at.Learn More
With a focus on messaging subcontractors throughout the course of a construction job, Assignar makes scheduling and communication simple.
Aside from a comprehensive software system that keeps all of the necessary employee and customer information, they also offer custom SMS solutions for construction customers.
Users have the option to scroll through pre-set SMS templates or create their own to send out to customers and contractors. These templates include everything from scheduling reminders to regular updates and check-ins.
These templates not only make communication itself easy, but they also reduce the time spent typing out every word for texts that you plan to send out to your subcontractors regularly.Learn More
The best option for easy communication between construction companies and their subcontractors is Field Chat.
This centralized two-way messaging software works on desktop and both iOS and Android systems, making it easy to send messages, snap pictures, and keep lines of communication between the office and contractors in the field.
Field Chat also saves time on filling out paperwork by automating forms and allowing them to be collected via SMS chat or QR code. Things like COVID screenings, safety orientation, and roof sign-ins can be done without hassle.Learn More
With years of experience in the industry, Trumpia is our pick for large construction businesses.
Trumpia is focused on helping companies grow through SMS marketing and communication, which makes them a great option for construction businesses on the brink of greatness.
Not only does Trumpia offer simple texting solutions, but it also offers SMS messaging to answer customers’ questions, automate repetitive processes like bill reminders, and increase customer satisfaction through regular updates on the status of various projects.
Along with phenomenal SMS services for current and prospective tenants, Trumpia users can create customized workflows tailored to create streamlined communication between employees, making this a great all-in-one choice for construction businesses looking to scale.
Other Uses for SMS Marketing
What Is Text Messaging for Construction?
Text messaging for construction is a great way for construction companies to keep in contact with customers and employees.
There are many SMS software services out there that have streamlined services for construction companies, making it easier to communicate important updates, information, appointment times, and payment requests.
What Are the Benefits of SMS for Construction?
There are many benefits to SMS for construction. Everything from digital marketing to payment reminders to employee communications is made easier by using good SMS software.
Here are some of the many benefits of using SMS for construction.
Send payment reminders
Payment makes the (construction) world go round, but many forgetful customers can put your business behind financially.
If your construction uses high-quality SMS software, they can easily send automated payment reminders with a short link to your payment platform, allowing customers to pay right from their phones.
Communicate with contractors and employees
Construction sites can provide a complicated scheduling situation and there are often many different construction specialists required for a job.
To get everyone on your team on the same page and make projects run more smoothly, you can easily communicate between employees using SMS software for construction.
Give customers real-time updates
Especially when it comes to larger, multi-day projects, clients and customers like to be kept in the loop when it comes to where the construction project is at.
Using SMS is a great way to give your customers peace of mind by letting them know what steps you’re at during a project.
Send scheduling reminders
Everyone has a busy schedule so it can slip customers’ minds when their construction project is set to begin.
Luckily, you can eliminate surprises by sending customers SMS reminders weeks, days, and hours in advance of their construction or consultation appointment.
Communicate easily with customers
Sometimes (most times) customers will have questions before, during, and even after their construction project. And phone calls just aren’t as easy as shooting a quick text.
Let customers get the responses they need quickly by using an SMS tool.
How Does Texting for Construction Work?
Texting for construction functions similarly to texting in any other industry.
All that a construction company has to do is set up an account with an SMS software company and add their list of contacts, integrating their SMS service with other accounts like Mailchimp or Gmail.
Then, the construction company has the option to set up automated reminders for things like service payments, upcoming construction, consultation appointments, or progress updates. You can also use two-way messaging to answer questions from customers and clients in real-time.
Construction companies can also set up two-way messaging and scheduling reminders for employees and contractors, streamlining administrative tasks for your company.
Uses Cases of SMS in Construction
SMS in construction has proven useful for companies who wanted to create more efficient communication, eliminate the chance of missed appointments, and improve timely payment for projects.
Here are a few specific examples of how construction companies have successfully used SMS software.
John the Plumber
With a small team of 10 employees, John the Plumber was looking for a way to easily communicate with both contractors and clients, and keep up with scheduling and customer satisfaction.
By using Jobber for SMS and related software, John the Plumber was able to create a more efficient workflow by keeping track of when plumbers completed a job and easily alerting the next client by text that the plumber was on their way to the next work site.
Demolition contractor Mann Group was finding that they were lagging behind and wasting time on things like filing traditional paperwork. They wanted a solution to make tracking hours and communication easier for employees and customers.
By using Assignar software, Mann Group was able to digitize paperwork, scheduling, and communication automation to save them time and money on every construction project.
How to Choose the Right SMS Software for Construction
If your construction company has decided to use SMS software, the first thing you need to do is consider your budget. How much are you willing to spend monthly, or would you rather use a one-time fee, downloadable self-hosted platform?
Then, consider functionality. How many employees do you need to communicate with? Do you want two-way communication available to clients and customers? How about payment reminders? What about multiple reminders for customers with larger and longer projects?
How comprehensive your SMS software is should also play into your choice. Many SMS companies for construction companies also offer services like analytics and ways to track customer and employee interaction and satisfaction.
After considering everything, do a comparative analysis of the many SMS software options available on the market and decide what is right for your construction company.
What is the best SMS software for small construction companies?
EZ Texting is the best SMS software for small construction companies.
What is the best SMS software for large construction companies?
TextMagic is the best SMS software for large construction companies.
How can I use SMS for my construction company?
You can use SMS for sending payment reminders, two-way communication, and progress updates of your business to customers. You can also use SMS to communicate between employees.
Is SMS marketing legal for construction?
Yes, SMS marketing is legal for construction as long as customers decide to opt-in.