The construction industry can get hectic. Whether you're building a house or a skyscraper, you'll be communicating with many different people, like contractors, architects, and clients.
To organize and streamline all the moving parts on a construction site consider communicating through SMS. There are many benefits and features to SMS marketing besides just sending a simple text.
Here’s the how and where to use SMS software for construction.
Best for Small Businesses
Best for Medium to Enterprise
Table of Contents
- 10 Best SMS Software for Construction
- How We Rated Construction SMS Software
- Other Uses for SMS Marketing
- What Is Text Messaging for Construction?
- What Are the Benefits of SMS for Construction?
- How Does Texting for Construction Work?
- Uses Cases of SMS in Construction
- How to Choose the Right SMS Software for Construction
- Streamline Your Construction Communication with SMS
10 Best SMS Software for Construction
These are the best SMS software services for construction companies.
|Best mobile app
|Two-way conversations, good customer support, integration with Mailchimp, mobile app
|User-friendly, suitable for beginners
|Lacks advanced automation, limited customization options
|Small construction businesses
|Affordable plans, easy to use, various integrations
|Budget-friendly, simple setup
|Basic plan lacks advanced features, limited templates
|Best for enterprise construction businesses
|Scale with pay-as-you-go pricing, "Email to SMS Gateway", team-sharing function
|Versatile for larger businesses
|Pay-as-you-go model more expensive for large scale needs, complex interface
|Full-service software option
|24/7 client hub, CRM for tracking customer satisfaction
|Comprehensive service offerings
|Expensive for small businesses
|Large construction businesses
|SMS messaging for customer queries, automated processes
|Aids in business growth and customer satisfaction
|Complicated robust range of features
|Mobile Text Alerts
|Best for integrations
|Affordable monthly cost, 5,000+ integrations (Salesforce, HubSpot, Mailchimp)
|Cost-effective, extensive integration options
|Less intuitive user interface, limited advanced analytics
|Comprehensive digital marketing
|Manages different digital marketing campaigns, integrates with various channels
|Versatile communication options
|May be complex for beginners
|Self-hosted SMS marketing
|One-time fee, direct link to messaging gateways
|Cost-effective for long-term use
|Technical knowledge required for setup and maintenance
|Comprehensive software system, custom SMS solutions
|Streamlines communication and scheduling
|Less polished user interface and experience
|Communication between companies and subcontractors
|Centralized two-way messaging, automates forms
|Simplifies communication and paperwork
|Less seamless integrations
Best mobile app – 4.5/5 Rating
SimpleTexting’s SMS marketing service offers exactly what its name implies – simple, intuitive, and accessible text messaging features.
Construction companies can create a contact list of all customers and contractors and add pictures to their profiles. You can manage all customer and client data so that you can make sure who you’re talking to in your communication.
SimpleTexting allows users to facilitate two-way conversations without a hitch so you can stay in contact with your customers and your contractors, no matter the size of the project.
It also offers integrations with Mailchimp, allowing users to integrate their contacts from that service over to SimpleTexting.
Their mobile application allows construction companies to easily manage SMS campaigns conveniently from their phones if they don’t have access to a computer.
Read our SimpleTexting Review.
- User-friendly platform with intuitive interface.
- Two-way conversations with customers for real-time communication.
- Good customer support and resources for beginners.
- Mobile app for on-the-go management.
- Integration with Mailchimp and other services.
- May not offer advanced features needed by larger businesses.
- Limited customization options for messages.
- Pricing can become expensive as you scale up.
Best for small construction businesses – 4.5/5 Rating
With plenty of integration options and reasonably priced packages, EZ Texting is our pick for smaller construction companies looking to test out the wonderful world of SMS marketing.
With a price point beginning at $19 per month (yeah, super affordable), with the option to purchase more SMS messages per month for a small fee, we find EZ Texting to be great for smaller businesses with tighter budgets who don’t necessarily need hundreds and hundreds of messages per month (although you will have the option to scale up as your business grows.)
Aside from affordability, EZ Texting is… well… easy to use.
I tried this one myself and I found it easy to sign up, pick a plan, and begin messaging customers. They have templates for everything from sign-up forms for new customers to the messages themselves. It’s also easy to generate a QR code, add pictures or videos to your text messages, and create shortcodes for users to opt-in or make use of special promotions.
Read our EZ Texting Review.
- Affordable starting price, suitable for small businesses.
- Easy to use with a straightforward setup.
- Offers templates for various communication needs.
- Option to scale up as the business grows.
- Good range of integrations.
- Limited features compared to more comprehensive platforms.
- May not be suitable for complex, large-scale campaigns.
- Customer support might not be as robust as larger providers.
Best for enterprise construction businesses – 4.5/5 Rating
With multiple options and features designed specifically for use by large enterprise businesses, Text Magic is our pick for large enterprise construction companies looking for an SMS solution.
Aside from offering a large variety of traditional SMS systems, Text Magic offers single sign-on features for enterprises. Any of your team members can use secure identity provider credentials to log on to your platform safely and manage messaging campaigns.
Another solution that is perfectly designed for large construction companies is advanced analytics and reporting which allows these construction businesses to keep track of how successful SMS campaigns are for them. Among other things, enterprise businesses can use audit logs, role-based access, and SSO features to keep track of SMS campaigns and save time doing so.
Read our Text Magic Review.
- Tailored for large enterprise businesses with extensive needs.
- Advanced analytics and reporting for tracking campaign success.
- Single sign-on and secure identity provider credentials.
- Pay-as-you-go pricing allows for scalability.
- Email to SMS Gateway feature.
- Might be too complex for small businesses.
- Higher cost barrier for smaller companies.
- Learning curve due to advanced features.
Best full-service software option – 4.5/5 Rating
With a variety of services all in one place and multiple features created specifically for construction, Jobber is a great full-service software option.
You can offer your customers a 24/7 client hub to keep them satisfied with communication options at all hours of the day, then track customer satisfaction through their CRM software.
Their SMS services include the ability to send quotes and estimates, payment reminders, and collect payment through text.
Jobber also has mobile apps for both iOS and Android systems so that you can communicate with clients, customers, and employees from any job site you may be at.
- Offers a 24/7 client hub for continuous communication.
- Tracks customer satisfaction through CRM software.
- Mobile apps for iOS and Android for on-site communication.
- Comprehensive software system for employee and customer information.
- Custom SMS solutions tailored for construction needs.
- May be more expensive than simpler SMS-only services.
- Could be complex for users only needing basic SMS features.
- The interface might be overwhelming for some users.
Best large construction companies – 4.5/5 Rating
With years of experience in the industry, Trumpia is our pick for large construction businesses.
Trumpia is focused on helping companies grow through SMS marketing and communication, which makes them a great option for construction businesses on the brink of greatness.
Not only does Trumpia offer simple texting solutions, but it also offers SMS messaging to answer customers’ questions, automate repetitive processes like bill reminders, and increase customer satisfaction through regular updates on the status of various projects.
Along with phenomenal SMS services for current and prospective tenants, Trumpia users can create customized workflows tailored to create streamlined communication between employees, making this a great all-in-one choice for construction businesses looking to scale.
- Years of experience in the industry.
- Focused on helping companies grow through SMS marketing.
- Offers SMS messaging for customer questions and automated processes.
- Customized workflows for streamlined communication.
- Suitable for large construction businesses.
- May be more expensive than other options.
- Could be too complex for small businesses or simple needs.
- The wide array of features might be overwhelming for some users.
Best integrations – 4.0/5 Rating
The decade of experience that Mobile Text Alerts brings to the table means it has had plenty of time to improve on its practices and perfect SMS marketing.
With construction, customer satisfaction is important. Some of the customer support features Mobile Text Alerts offers include SMS options for reviews, feedback, and surveys so that you can gauge customer satisfaction with the quality of service and level of communication they receive.
Mobile Text Alerts has an easy-to-navigate dashboard that can be reached via the mobile app available for iOS and Android systems. This app also makes it easy to keep in communication with customers no matter where you are.
We love Mobile Text Alerts for all of the convenient integrations that they offer. With integrations for Zoom, Shopify, WordPress, Gmail, and more, you can seamlessly keep everything in one place.
Read our Mobile Text Alerts Review.
- Affordable monthly starting cost.
- Over 5,000 integrations including Salesforce and HubSpot.
- User-friendly dashboard accessible via mobile app.
- Suitable for businesses of all sizes.
- Offers customer support features like surveys and feedback.
- Some features may be limited compared to more expensive options.
- The interface might not be as modern as some competitors.
- Customer service response times may vary.
Best for comprehensive digital marketing – 4.0/5 Rating
ClickSend has all of the integrations necessary to take care of all construction SMS needs.
Construction companies can manage different digital marketing campaigns through a cloud-based application, switching from email, text, fax, and even non-SMS channels like Facebook and WhatsApp on the fly.
Using their services, construction companies can set rent reminders with a short link to your payment platform, arrange appointments, alert customers of inspections or services, and have conversations with clients and contractors through two-way messaging.
You can also alert your customers of any seasonal specials you may have to increase customer retention.
Read our ClickSend Review.
- Versatile platform with email, text, fax, and social media channels.
- Cloud-based application for easy access anywhere.
- Two-way messaging for interactive communication.
- Ability to manage multiple digital marketing campaigns.
- Offers rent reminders and appointment scheduling features.
- Can be overwhelming with too many features for some users.
- Pricing may not be as competitive for smaller volumes.
- The interface may have a learning curve for new users.
Best self-hosted – 4.0/5 Rating
UltraSMSScript was founded in 2012 and is an enterprise-level, self-hosted group text, and SMS marketing platform.
Though it is largely used by white label companies who resell the software as a part of their services, it’s a cheap SMS marketing software that construction companies on a budget can use to manage SMS communications to their customers, clients, and contractors.
Unlike other service providers, UltraSMSScript doesn’t have a recurring commitment. You pay a one-time fee for the software. Since they're linked directly to the text-messaging gateways, you only pay the wholesale cost of texts.
Read our UltraSMSScript Review.
- One-time fee for the software, no recurring costs.
- Direct link to text-messaging gateways for wholesale text costs.
- Suitable for businesses on a tight budget.
- Self-hosted with full control over the platform.
- Good for white label companies and resellers.
- Requires technical knowledge to set up and manage.
- Lacks the ongoing support and updates of a subscription service.
- May not offer as many features as other platforms.
Best for messaging subcontractors – 4.0/5 Rating
With a focus on messaging subcontractors throughout the course of a construction job, Assignar makes scheduling and communication simple.
Aside from a comprehensive software system that keeps all of the necessary employee and customer information, they also offer custom SMS solutions for construction customers.
Users have the option to scroll through pre-set SMS templates or create their own to send out to customers and contractors. These templates include everything from scheduling reminders to regular updates and check-ins.
These templates not only make communication itself easy, but they also reduce the time spent typing out every word for texts that you plan to send out to your subcontractors regularly.
- Focuses on messaging subcontractors and scheduling.
- Offers pre-set SMS templates for easy communication.
- Customizable SMS options for tailored communication.
- Reduces time spent on typing out repetitive texts.
- Streamlines administrative tasks.
- Primarily focused on subcontractor communication, might lack other features.
- May not be as comprehensive as full-service SMS platforms.
- The user interface and experience might not be as polished.
Best for messaging subcontractors – 4.0/5 Rating
The best option for easy communication between construction companies and their subcontractors is Field Chat.
This centralized two-way messaging software works on desktop and both iOS and Android systems, making it easy to send messages, snap pictures, and keep lines of communication between the office and contractors in the field.
Field Chat also saves time on filling out paperwork by automating forms and allowing them to be collected via SMS chat or QR code. Things like COVID screenings, safety orientation, and roof sign-ins can be done without hassle.
- Centralized two-way messaging software.
- Works on desktop and mobile systems.
- Automates forms and allows collection via SMS or QR code.
- Suitable for real-time communication between office and contractors.
- Saves time on paperwork with digital form submissions.
- May not offer as many marketing features as other platforms.
- Focused on chat, might lack broader SMS campaign tools.
- The specific focus on field communication might not suit all businesses.
How We Rated Construction SMS Software
To determine the star ratings for these software solutions, we assessed several criteria including:
- User Interface and Ease of Use: The software should have an intuitive and user-friendly interface, making it easy to send messages, manage contacts, and set up campaigns.
- Feature Set and Capabilities: Important features include basic SMS functionalities, advanced features like automation, integration with other tools, multimedia messaging support, and customization options.
- Reliability and Performance: The service should be reliable in delivering messages promptly and accurately. It must handle large volumes of messages efficiently.
- Customer Support and Resources: The availability and quality of customer support are crucial, including support channels, tutorials, FAQs, and community forums.
- Pricing and Value for Money: The pricing structure should be reasonable and competitive, offering good value for the features, limits, and scalability options provided.
- Integration and Compatibility: The software should integrate well with other tools and systems, including CRM systems, email marketing tools, and other business software.
- Security and Compliance: Security in terms of data protection and privacy is essential, along with compliance with relevant regulations like GDPR.
- Feedback and Reviews: Ratings and reviews from current and past users provide insights into the software's strengths and weaknesses.
- Scalability: The software should be able to accommodate an increasing number of messages and contacts as the business grows.
- Analytics and Reporting: Comprehensive analytics and reporting features are vital for tracking the performance of SMS campaigns and measuring ROI.
Other Uses for SMS Marketing
What Is Text Messaging for Construction?
Text messaging for construction is a great way for construction companies to keep in contact with customers and employees.
There are many SMS software services out there that have streamlined services for construction companies, making it easier to communicate important updates, information, appointment times, and payment requests.
What Are the Benefits of SMS for Construction?
There are many benefits to SMS for construction. Everything from digital marketing to payment reminders to employee communications is made easier by using good SMS software.
Here are some of the many benefits of using SMS for construction.
Send payment reminders
Payment makes the (construction) world go round, but many forgetful customers can put your business behind financially.
If your construction uses high-quality SMS software, they can easily send automated payment reminders with a short link to your payment platform, allowing customers to pay right from their phones.
Communicate with contractors and employees
Construction sites can provide a complicated scheduling situation and there are often many different construction specialists required for a job.
To get everyone on your team on the same page and make projects run more smoothly, you can easily communicate between employees using SMS software for construction.
Give customers real-time updates
Especially when it comes to larger, multi-day projects, clients and customers like to be kept in the loop when it comes to where the construction project is at.
Using SMS is a great way to give your customers peace of mind by letting them know what steps you’re at during a project.
Send scheduling reminders
Everyone has a busy schedule so it can slip customers’ minds when their construction project is set to begin.
Luckily, you can eliminate surprises by sending customers SMS reminders weeks, days, and hours in advance of their construction or consultation appointment.
Communicate easily with customers
Sometimes (most times) customers will have questions before, during, and even after their construction project. And phone calls just aren’t as easy as shooting a quick text.
Let customers get the responses they need quickly by using an SMS tool.
How Does Texting for Construction Work?
Texting for construction functions similarly to texting in any other industry.
- Set up an account with an SMS software company and add your list of contacts.
- Integrate the SMS service with other accounts like Mailchimp or Gmail.
- Set up automated reminders for things like service payments, upcoming construction, consultation appointments, or progress updates.
- Use two-way messaging to answer questions from customers and clients in real time.
- Set up two-way messaging and scheduling reminders for employees and contractors, streamlining administrative tasks for your company.
Uses Cases of SMS in Construction
SMS in construction has proven useful for companies who wanted to create more efficient communication, eliminate the chance of missed appointments, and improve timely payment for projects.
Here are a few specific examples of how construction companies have successfully used SMS software.
John the Plumber
With a small team of 10 employees, John the Plumber was looking for a way to easily communicate with both contractors and clients, and keep up with scheduling and customer satisfaction.
By using Jobber for SMS and related software, John the Plumber was able to create a more efficient workflow by keeping track of when plumbers completed a job and easily alerting the next client by text that the plumber was on their way to the next work site.
Demolition contractor Mann Group was finding that they were lagging behind and wasting time on things like filing traditional paperwork. They wanted a solution to make tracking hours and communication easier for employees and customers.
By using Assignar software, Mann Group was able to digitize paperwork, scheduling, and communication automation to save them time and money on every construction project.
How to Choose the Right SMS Software for Construction
If your construction company has decided to use SMS software, consider the following:
The first thing you need to do is consider your budget. How much are you willing to spend monthly, or would you rather use a one-time fee, downloadable self-hosted platform?
Then, consider functionality. How many employees do you need to communicate with? Do you want two-way communication available to clients and customers? How about payment reminders? What about multiple reminders for customers with larger and longer projects?
SMS Software Features
How comprehensive your SMS software is should also play into your choice. Many SMS companies for construction companies also offer services like analytics and ways to track customer and employee interaction and satisfaction.
Compare Options and Choose
After considering everything, do a comparative analysis of the many SMS software options available on the market and decide what is right for your construction company.
Streamline Your Construction Communication with SMS
SMS software offers an excellent communication option for construction companies to communicate with employees, contractors, and customers. These tools enhance communication efficiency, whether you're a small business or a large enterprise.
Ready to boost your construction company's communication?
Check out these top SMS software options. Pick the one that suits your needs and start transforming your communication approach today!
What is the best SMS software for small construction companies?
EZ Texting is the best SMS software for small construction companies.
What is the best SMS software for large construction companies?
TextMagic is the best SMS software for large construction companies.
How can I use SMS for my construction company?
You can use SMS for sending payment reminders, two-way communication, and progress updates of your business to customers. You can also use SMS to communicate between employees.
Is SMS marketing legal for construction?
Yes, SMS marketing is legal for construction as long as customers decide to opt-in.