SMS marketing is a versatile tool for retailers, perfect for promoting products, engaging customers, and driving sales. With targeted text messages, retail stores can create a personal touch and offer real-time updates to their customers.
Find out how to make the most of SMS marketing for retail stores in this guide.
Best for Small Businesses
Best for Medium to Enterprise
When & How to Use SMS in Retail
Here are some prime use cases (along with easy-to-use templates) for retail SMS marketing.
New Product Arrivals
Notify customers about new products that just hit the shelves and encourage them to visit your store or website. Segment your messages to send customers relevant product notifications to increase the chances of a purchase.
Try these templates:
- New Product Announcement
- New [Product Type] Alert! Check out the latest [Product Name] at [Store Name]. Visit us at [Store Location/Website] to be the first to own it.
- Latest Arrivals
- Just in [Product Name]! Swing by [Store Name] to see our newest arrivals. Hurry—limited stock available!
- Trendy Product Announcement
- Fresh drop! [Product Category] has just landed. Get your hands on the latest trends at [Store Name].
- New Product Available
- [Product Name] is now available at [Store Name]! Click [Website Link] to buy now or come see us at [Store Location].
- Encourage Early Purchase
- Be first to sport the newest [Product Type] from [Brand]. Now in stock at [Store Name]. Visit us or order online!
- New Arrival
- New Arrival: [Product Name] at [Store Name]. Get it before it’s gone! [Website Link].
Drive traffic to store promotions by sending timely SMS messages about sales, discounts, and exclusive deals. Sending via SMS prevents key promotions from ending up in email spam or trash. It keeps your customers informed and eager to take advantage of sales.
Check out these templates:
- New Deal
- Deal Alert: Save up to [Discount Percentage]% this week at [Store Name]. Don't miss out on the savings! [Website/Store Location].
- Flash Sale
- Flash Sale! Everything must go! Visit [Store Name] and save big. Today only!
- VIP Sale
- Hey, [Name], as a valued customer, you get early access to our sale. Enjoy [Discount] off your purchase at [Store Name]!
- Exclusive Offer
- [Product/Category] is [Discount] off for a limited time at [Store Name]. Come in or shop online!
- Clearance Items
- Clearance Countdown at [Store Name]! Take an additional [Discount] off clearance items. Shop now: [Website Link].
- Happy Hour Sale
- Happy Hour Sale at [Store Name]! Between [Time], get [Special Offer]. See you there!
Loyalty Program Engagement
Encourage sign-ups and participation in your loyalty program to enhance customer retention. Let customers know about the benefits of your rewards program and how to sign up. Send alerts about loyalty points and reward items.
Templates for inspiration:
- Loyalty Program Invitation
- Join our Loyalty Program and earn points with every purchase. Sign up today and start with a [Point Bonus] point bonus!
- Loyalty Customer Appreciation
- Thanks for being a loyal customer! Redeem your [Reward] today at [Store Name]. Not a member? Reply ‘JOIN' to sign up.
- Loyalty Member Exclusive
- Hey, [Name]. Double points this weekend only! Shop at [Store Name] and make your spending go further.
- Exclusive Offer
- It pays to be loyal! [Store Name] Loyalty members enjoy [Exclusive Offer]. Not a member yet? Reply ‘JOIN'.
- Special Gift for our Loyalty Members
- We have a special gift for you for being a loyalty member, [Name]. Get [Free Gift] with any purchase over [Amount] at [Store Name].
- Loyalty Alert
- Hey, [Name], you've earned a [Discount] at [Store Name]. Redeem it by [Expiration Date]. Thanks for your loyalty!
Keep customers informed when popular items are back in stock or when inventory is running low. This will help them stay in the loop so they can snag the items they’ve been eyeing as soon as possible. It also prevents frustration from out-of-stock items and shows your commitment to them.
Here are some templates to try:
- Back in Stock
- Guess what, [Name], [Product Name] is back in stock. Get it before it sells out again! Visit [Store Name] or order online.
- Running Low
- Important news, [Name], [Product Name] is almost gone. Secure yours now at [Store Name].
- Product Restock Alert Option
- Get notified when [Product Name] is back! Reply with ‘ALERT ME' and we'll text you as soon as it arrives at [Store Name].
- Low Inventory Warning
- Don’t miss out—only a few [Product Name] left! Purchase now at [Store Name].
- Favorite Product Restock
- They're back! Your favorite [Products] are now available at [Store Name]. Stop by or shop at [Website Link].
- Last Call
- Urgent: [Product Name] stock is low. Reserve yours at [Store Name] before it's too late!
Invite customers to in-store events or online webinars to create excitement and boost foot traffic. It’s a simple way to bolster your events and build community around your retail brand. Send event notifications, reminders, and updates to encourage attendance.
Sample templates for events:
- New Invite
- You're invited, [Name], for [Event Name] at [Store Name]! Join us on [Date] for [Event Detail]. RSVP now!
- Live Demo
- Watch [Product] in action at [Store Name] on [Date]. Special discounts for attendees!
- Exclusive Invite
- Hi, [Name], as a valued customer, join us at [Store Name] for [Event] and enjoy [Incentive]. See you there!
- Save the Date
- Reminder, [Name] [Store Name]’s [Event] is coming up. Mark your calendar for [Date] and join us for exclusive offers!
- Special Event
- We’ve got a special event for you, [Name]. [Store Name] is hosting [Event Description] on [Date]. Don't miss out on the fun and savings!
- RSVP for Event
- Hey, [Name], join [Brand] at [Store Name] for a special showcase on [Date]. RSVP and get a [Special Gift]!
Capitalize on holiday shopping with SMS messages that target seasonal shoppers. Showcase your holiday cheer and encourage sales for relevant items during specific holidays. Alert your customers of holiday campaigns via text to increase the chances of a purchase.
Holiday campaign templates:
- Holiday Preparation
- Get ready for [Holiday] at [Store Name]! Enjoy [Holiday Promotion] starting [Date]. Perfect time to shop for gifts!
- Holiday Deals
- [Holiday] Deals Alert! Find the perfect gift with offers starting at [Discount] off at [Store Name].
- Holiday Special
- Guess what, [Name], [Product/Service] now for a limited-time offer at [Store Name]! Bring joy with the perfect gift.
- Wishing Happy Holidays
- Happy [Holiday] from [Store Name], [Customer Name]! Celebrate with us and enjoy [Offer] in-store and online.
- Exclusive Holiday Deals
- Season’s Greetings! [Store Name] has everything you need for [Holiday]. Shop our exclusive deals!
- Winter Holiday Savings
- Jingle all the way to savings! [Holiday] discounts on your favorite items at [Store Name] are here.
Best for Small Businesses
Best for Medium to Enterprise
Frequently Asked Questions
What are the use cases of SMS for Retail?
Retail stores can use SMS for new product alerts, sales promotions, loyalty program updates, inventory notices, event announcements, and holiday campaigns.
What is the best SMS tool for Retail?
Some top SMS tools for retail stores include SimpleTexting, TextMagic, Mobile Text Alerts, and Omnisend.
What are the limitations of SMS for Retail?
Challenges include managing opt-in and opt-out preferences, character limits, and ensuring messages are timely and relevant to avoid customer fatigue.