Claire FountainYou don't want to mess around when it comes to money, you want a quick, effective, and secure way to communicate, and one of the best ways to do that is with SMS marketing.
We did the research for you and picked out our favorite SMS services below.
We'll also show you how to get the most out of texting for banks, and what you should look out for when picking a provider.
Best for Small Businesses
SimpleTexting
- Easiest platform to use
- Have two-way conversations with customers
- Good customer support & resources for beginners
Best for Medium to Enterprise
Textmagic
- Easily scale up or down with pay-as-you-go pricing
- Convert emails into SMS with their "Email to SMS Gateway"
- Team-sharing function for easy collaboration
Most Integrations
Mobile Text Alerts
- Affordable monthly starting cost of $20 (paid annually)
- 5,000+ integrations with Salesforce, HubSpot, Mailchimp, and more
We offer this website completely free to our visitors. To help pay the bills, we’ll often (but not always) set up affiliate relationships with the top providers after selecting our favorites. However, we do our best not to let this impact our choices. There are plenty of high-paying companies we’ve turned down because we didn’t like their product.
An added benefit of our relationships is that we always try to negotiate exclusive discounts for our visitors.
11 Best SMS Software for Banking
We analyzed the pros and cons of each service and highlighted our favorites.
Also, check out the best marketing agencies for the finance/accounting industry
1. SimpleTexting
Best mobile app
SimpleTexting’s SMS solutions offer everything a bank could need to handle easy communication with customers.
Banks can send text messages to a list of contacts and can add pictures and other promotional material to each one, even tracking who clicked on each link. Users can also take advantage of the 1-on-1 conversation messaging options available, allowing your bank to provide excellent customer service to clients.
SimpleTexting offers many features that banks can find useful, including sending appointment reminders, short links to documents, and tax return status updates.
Banks can also use the convenient mobile app SimpleTexting offers to keep up with communication during times you may not have access to your computer.
Read my SimpleTexting Review.
Pros
- User-friendly platform, ideal for beginners
- Enables two-way conversations with customers
- Strong customer support and resources
- Offers a convenient mobile app for on-the-go access
- Capable of sending a variety of message types, including appointment reminders and promotional material
Cons
- May lack advanced features for complex banking needs
- Limited scalability for larger banks
- Potentially higher costs for extensive use
2. Mobile Text Alerts
Easy integrations with many popular services
Mobile Text Alerts has a decade of experience in the SMS marketing and communications industry.
Banks of all sizes will love the 2-way conversations that they can have with customers, with automated responses for customer interaction 24/7 so that your customers can always get assistance, even outside of regular business hours.
You can also give employees a shoutout for their hard work and easily receive feedback from banking customers.
We love Mobile Text Alerts for all of the convenient integrations that they offer. With integrations for Zoom, WordPress, Gmail, and more, you can seamlessly keep everything in one place.
Read my Mobile Text Alerts Review.
Pros
- Affordable starting cost, suitable for budget-conscious banks
- Extensive integration capabilities with over 5,000 services
- Offers 2-way conversation features for enhanced customer interaction
- Suitable for banks of all sizes
- User-friendly interface simplifies SMS campaign management
Cons
- Basic features might be insufficient for large-scale banking operations
- Limited customization options for more specific banking needs
- The focus on affordability may mean compromises in advanced features
3. ClickSend
Easiest SMS software for banking
ClickSend is one of the easiest SMS software on the market, making it a great option for banks with complicated tasks.
ClickSend also offers a wide variety of forms of communication. Banks can manage different digital marketing campaigns through a cloud-based application, switching from email, text, fax, and even non-SMS channels like Facebook and WhatsApp quickly and efficiently.
Some services that banks may find particularly useful to banks include the option to send payment reminders as well as allowing customers to monitor their bank account activity easily.
Banks can also send reminders that help customers make payments on time and lower their chances of defaulting on loans.
Read my ClickSend Review.
Pros
- Known for its ease of use, ideal for banks with complex tasks
- Offers a variety of communication forms, including email, text, fax, and social media
- Enables banks to send payment reminders and account activity alerts
- Cloud-based application for efficient digital marketing campaign management
- Suitable for banks focusing on customer engagement and payment efficiency
Cons
- The wide range of features might be overwhelming for smaller banks
- Potentially higher costs associated with extensive feature sets
- May require additional training for staff to fully utilize all features
4. Text Magic
Best for enterprise banks
With multiple options and features designed specifically for use by large enterprise businesses, Text Magic is our pick for big, commercial banks that need SMS solutions.
Aside from offering a large variety of traditional SMS systems, Text Magic offers single sign-on features for enterprises. Any of your team members at your bank can use secure identity provider credentials to log on to your platform safely and manage messaging campaigns.
For banks, Text Magic has some unique features, including the option to send short links and codes to allow customers to see detailed information and updates on their bank accounts. Transaction and withdrawal alerts are also a great way to keep customers up-to-date with important transactions.
Read my Text Magic Review.
Pros
- Tailored for large enterprise banks with a variety of SMS systems
- Offers single sign-on features for secure access
- Enables sending of short links and codes for detailed account information
- Transaction and withdrawal alerts enhance customer service
- Suitable for banks needing a comprehensive and secure SMS solution
Cons
- The complexity of features may not suit smaller banks
- Higher cost due to advanced enterprise-level features
- The extensive range of options might require more time for staff training
5. EZ Texting
Best for small banks
EZ Texting offers plans starting at just $19 a month, making it a perfect option for smaller banks looking for SMS software.
Small banks don’t have to sacrifice services for price. EZ Texting offers 1:1 conversations, marketing automation, and customizable integration options to streamline your bank’s workflow.
It’s also easy to use.
I tried this one myself, and I found it easy to sign up, pick a plan, and begin messaging customers. They have templates for everything from sign-up forms for new customers to the messages themselves. It’s also easy to generate a QR code, add pictures or videos to your text messages, and create shortcodes for users to opt-in or make use of special promotions.
Read my EZ Texting Review.
Pros
- Affordable plans starting at $19 a month, ideal for smaller banks
- Offers 1:1 conversations, marketing automation, and customizable integration
- User-friendly, with easy setup and message template options
- Allows for QR code generation and multimedia in messages
- Streamlines workflow with efficient communication tools
Cons
- Limited scalability for growing or larger banks
- May lack some advanced features needed for complex banking operations
- The focus on affordability might mean fewer customization options
6. SMS Global
Security is of utmost importance when it comes to banking, and SMS Global has all of the right precautions in place.
This company is fully GDPR and CCPA compliant, and all customer data is secured by SMS two-factor authentication.
SMS Global offers secure SMS services, including helpful templates for bank statement alerts, card transaction SMS, and loan application updates.
Banks can also use SMS Global’s customer service solutions like customer support messaging and SMS questionnaires to gauge customer satisfaction.
Pros
- High emphasis on security, crucial for banking communications
- GDPR and CCPA compliance ensures data protection
- Offers SMS two-factor authentication for enhanced security
- Provides templates for various banking alerts and updates
- Customer service solutions like support messaging and satisfaction questionnaires
Cons
- The interface may be less intuitive compared to others
- Advanced security features might be more than what smaller banks require
- Potentially higher costs due to robust security measures
7. Textedly
If you’re on the fence about using SMS for your bank, try out Textedly.
Textedly offers a free, no credit card required, 14-day trial that allows banks to use some of Textedly’s many features before making the leap to purchase the service.
Some useful services to consider trying out include sending mass updates to your customers about account changes, confirming any upcoming appointments, and sending payment reminders so that your customers never fall behind.
Textedly also has features for banks to send customers reviews, giving you important feedback on their level of satisfaction. You can even create customer loyalty programs to thank your customers for their business.
Read my Textedly Review.
Pros
- Offers a 14-day free trial for banks to test services
- Capable of sending mass updates and payment reminders
- Features for customer reviews and loyalty programs
- User-friendly interface for easy adoption
- Suitable for banks exploring SMS services without initial commitment
Cons
- After the trial, costs might escalate depending on usage
- Limited advanced features for complex banking needs
- The free trial might have restricted access to full features
8. TextSanity
TextSanity is another excellent solution for banks looking for SMS software.
This company focuses on the versatility that SMS can offer banks. Banks have the option to create drip campaigns, blast mass messages, or use keywords to organize customers into specific groups for easier marketing and updating on account info.
They offer banks the option to send invoices and collect payments from customers right from their phones, making online banking easier than ever and keeping customers happy.
Pros
- Versatile SMS options including drip campaigns and mass messaging
- Allows banks to send invoices and collect payments via SMS
- Facilitates easy online banking and customer satisfaction
- Keyword organization for targeted customer communication
- Suitable for banks focusing on innovative SMS marketing strategies
Cons
- May require more setup and management time
- The range of features might be overwhelming for smaller banks
- Potentially higher costs for comprehensive services
9. Text-Em-All
Another favorite of ours for small banks is Text-Em-All.
You can easily choose from multiple templates to craft effective SMS communications for all of your customers on your message list or customize personal messages.
You can also use Text-Em-All’s services to communicate easily with your employees, keeping your company working efficiently and having everyone on the same page with important company announcements.
They also offer automated phone calls or voice messaging services to make communication more accessible to all of your customers.
You can set up an automatic recorded message to leave whenever calls aren’t answered as well, so no more awkward voice messages after the beep.
Pros
- Multiple templates for effective SMS communication
- Automated phone call or voice messaging services
- Ideal for small banks with straightforward needs
- Easy customization of personal messages
- Enhances internal communication with employees
Cons
- Limited scalability for larger banks
- May lack some advanced features for complex operations
- Focus on small banks might mean less robust support for enterprise needs
10. Trumpia
Trumpia is an SMS software company with a proven history of success and safety when it comes to bank SMS security.
By using two-factor authentication, Trumpia can prevent fraud using a one-time passcode that can be emailed or texted to customers.
If you already have a business phone number, you can use Trumpia’s easy landline texting option. This gives users the power to text via their already existing landline.
Trumpia offers services beyond SMS, allowing users to create customized workflows tailored to create streamlined communication between employees.
Pros
- Strong focus on SMS security, crucial for banking
- Two-factor authentication to prevent fraud
- Landline texting option for using existing business numbers
- Customizable workflows for streamlined communication
- Offers more than SMS, including email and social media integration
Cons
- The complexity of features may not be necessary for smaller banks
- Higher cost due to advanced security and integration features
- Setup and ongoing management might require more resources
11. UltraSMSScript
Best self-hosted
If you’re looking for a good deal with only a one-time upfront cost, UltraSMSScript is for you.
UltraSMSScript is a bit different from other SMS services on this list in that you only pay once for the software, which you download. You can link this account up to any of the large text-messaging gateways and pay a wholesale price per message.
I like UltraSMSScript because once you download the software, it’s yours. You can customize your system as you please, creating messaging campaigns for any and all of your customers.
Read my UltraSMSScript Review.
Pros
- One-time upfront cost for software download
- Customizable system for tailored messaging campaigns
- Links to large text-messaging gateways for wholesale message pricing
- Ideal for banks preferring a self-hosted solution
- Full control over the SMS system and campaigns
Cons
- Requires more technical expertise for setup and customization
- Ongoing maintenance and updates are the bank's responsibility
- Lack of ongoing support compared to subscription-based services
Other Uses for SMS Marketing
What Is Text Messaging for Banking?
Text messaging for banks is a useful way to keep in contact with customers and employees.
There are many SMS software services out there that have streamlined services for banks, making it easier to communicate through text payment reminders, transaction alerts, and customer service.
What Are the Benefits of SMS for Banking?
Keep employees up to date
SMS is a great way to communicate with your whole team.
Things like scheduling, recruiting, communication with prospective future employees, and general administrative tasks are so much easier with SMS software.
Send payment reminders
They’ve got bills to pay, they’ve got mouths to feed. SMS reminders can make this easier for your customers.
Many SMS services allow you to automate monthly payment reminders and even include short links to your bank’s payment platform, allowing them to make their payment right from their text.
Communicate easily with customers
Using many of these SMS software options, you have the ability to utilize two-way communication.
Let customers get the responses they need quickly by using SMS communication.
Tighten financial security
You can keep your customers’ sensitive information private by using an SMS service with two-factor authentication.
How Does Texting for Banking Work?
Texting for banking functions similarly to texting in any other industry.
All that a bank has to do is set up an account with an SMS software company and add their list of contacts, integrating their SMS service with other accounts like Mailchimp or Gmail.
Then, the bank has the option to set up automated reminders for payment or appointments.
Banks can also set up two-way messaging and scheduling reminders for employees, streamlining administrative tasks for your company.
How to Choose the Right SMS Software for Banking
If your bank is looking to set up SMS software, the first thing you need to do is consider your budget. How much are you willing to spend monthly, or would you rather use a one-time fee, downloadable self-hosted platform?
Then, consider functionality. How many employees do you need to communicate with? Do you want two-way communication available to customers? Do you need a way to schedule appointments through text? How about payment reminders and even bill-paying solutions that can be done through text?
How comprehensive your SMS software is should also play into your choice. Many SMS companies for banks also offer services like analytics and ways to track customer interaction and satisfaction.
After taking everything into consideration, do a comparative analysis of the many SMS software options available on the market and decide what is right for your bank.
FAQs
What is the best SMS software for small banks?
EZ Texting is the best SMS software for small banks.
What is the best SMS software for enterprise banks?
Text Magic is the best SMS software for enterprise banks.
How can I use SMS for my bank?
You can use SMS for sending promotional materials, alerts about specials, and general updates to your business to customers. You can also use SMS to communicate between employees.
Is SMS marketing legal for banking?
Yes, SMS marketing is legal for banking as long as customers decide to opt-in.
Taylor Munsell
